Refund policy

Return policies and internal procedures for these scenarios are an extension of quality customer service.

Thank you for shopping at Miss Matcha.

If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

You have 7 calendar days to return an item from the date you received it.

TO BE ELIGIBLE FOR A RETURN OR REFUND:

• Your item must be unused and in the same condition in which you received it.
• Your item must be in the original packaging.
• Your item must have the original receipt or proof of purchase.

YOU WILL NOT BE ELIGIBLE FOR A RETURN OR REFUND IF:

• We determine, at our sole discretion, that the item has been used or is not in the same condition in which it was received.
• The item is not in its original packaging.
• You are unable to provide the receipt or proof of purchase.
• The product has been prepared or supplied based on specific customer instructions. In such cases, returns or refunds will not be accepted.

REFUNDS

If a refund is requested before the order has been shipped or collected, we will process the refund and the amount should be credited within 10 business days.

If a refund is requested after the order has been shipped, the refund process will only begin once we receive the item back unopened.

Once the returned item is received, we will inspect it and notify you by email regarding the status of your refund.

If your return is approved, we will initiate the refund to your credit card or original method of payment. The time required for the amount to appear in your account will depend on your card issuer’s policies.

SHIPPING

We will cover the shipping costs for returning your item.

If you receive a refund, the cost of return shipping may be deducted from the refunded amount.

CONTACT US

If you have any questions about how to return an item or regarding your refund, please contact us and our team will be happy to assist you.